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Support for web based dialer

Support for web based dialer

Support for desktop dialer

Support for hardware devices

The Web based dialer is useful if you are using a shared computer, as it does not require any software to be installed onto your PC. If using a shared computer, please ensure Windows does not automatically store your password when you login!

The only current supported browser is Microsoft Internet Explorer 5 or above. Users with other browsers (such as Firefox) , Mac OS and Pocket PC should use either the iPowerCalls desktop dialer (Windows only), or the SIP dialer from Xten (www.xten.com)

Q. The web dialer is not loading when I click on the link. I get a message as shown below. How do I resolve this?

A. The web browser requires ActiveX controls to run on your PC. Click here to see how to change your settings.

Q. The dialer has loaded but I do not appear to be logged in and cannot call. Why?

A. If the message " is logged in" does not show on your dialer, you most likely have a firewall running on your machine which is blocking the connection to our server. Please disable your firewall and try again. You should now be able to login and place calls.

Q. I get the message "call failed" on every call. Why?

A. You must dial 00 (or 011 in certain countries) before the number you are calling. For example, to call a number in London, UK, you would dial 00442072346710

Q. I get a strange pop-up message when I try to call, as follows. What does this mean?

A. This indicates that you have a firewall operating (either on your machine or your network) that is blocking the call attempt. Please disable your firewall and try again.

Q. The person I am calling hears an echo on the line? What is causing this?

A. Echo is often eliminated by using a headset or handset, instead of regular desktop speakers, as it prevents the other side hearing themselves in your speakers!

Q. The sound quality is poor. Is there anything I can do to improve it?

A. The most common cause of a poor quality call is a poor quality internet connection. You can find out your IP address here www.whatismyipaddress.com - if you contact our support team and let them know your IP address, they will run some tests on your connection.

Q. The call duration show in the call logs is longer than the call I actually made. Why?

A. You must click 'disconnect' when you have finished your call. This disconnects you from our network. Failure to do this could lead to additional costs being incurred.

Q. How do I call another iPowerCalls user?

A. Simply dial 699, then their iPowerCalls ID. For example if their user ID is 123456, you would dial 699123456. Calls to other iPowerCalls users are free!

Q. What are the technical requirements for using the dialer?

A. Windows 2000 or Windows XP (We no longer support Windows 98), a 56k dial-up connection, 128mb RAM, microphone and speakers (headset recommended).