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FAQ

Q How much does it cost?
A You can sign up for $5, $10, $30 or $50 accounts by using your credit card online. We also accept PayPal online.

Q Is it safe to enter my credit card details into your web site?
A Yes! We partner with paypal.com for credit card payments who have a secure site so your details are encrypted before being sent over the internet. If you click on the padlock when in the PayPal site, you can verify that their site is both secure and the certificate is valid.

Q Where can I sign up?
A Just click here

Q I have paid for an account but where are my account details?
A In order to minimise online fraud and protect our customers, it could take up to 24h to process your card and send your details. If you don't receive your details after this time, please email support@ipowercalls.com with your receipt number (you will get this automatically as soon as you sign up) so we can trace your payment details.

Q Why did I get a new account when I tried to add credit to my existing account?
A Funds are added to an account based on the email address you provide to us. To add credit to and existing account you need to sign up using the same email address. If you use a different emails address, the system will not recognise you as an existing customer and will create a new account for you.

Q Why have I not received the full amount that I paid?
A If you sign up with a card registered in an EC country we have to charge Value Added Tax (VAT) on any sales. The current rate of VAT is 19%, therefore your account has been reduced by this amount.

Q Which countries can I call from?
A You can call from any country in the world. All you need is a PC with internet connection, microphone and speakers (or ideally headset or handset). The rates are the same, wherever you call from in the world!

Q Which countries can I call to?
A You can call to any country in the world. See our rate list here.

Q What dialling codes do I need to use?
A For all external calls you need to dial 00 then the country code and phone number of the person you are calling. e.g. 00442075551234
If you wish to call another iPowerCalls user you can dial 699 followed by their login ID. e.g. 699123456

Q How are the calls charged?
A Calls are charged PER SECOND, so for example, a 35 second call will only be charged as 35 seconds. Beware - many of our competitors will round this up to 1 minute so it can cost you almost twice as much!

Q Are there any other fees?
A No! There are no signup fees and no monthly fees. You only pay for the calls you make.

Q What happens if I can't use your service, or I can't get it to work?
A We want all of our customers to be happy! If you are not, for any reason, please let us know and we will do our best to resolve the situation. We will offer you a full refund if we are unable to resolve the problem

Q Can I see my balance and the calls I have made?
A Yes, once you have your account details you can log in and your balance will be displayed on your dialler. You can see the previous calls you have made by clicking on the 'Log' button. The destination you are calling and the rate for that destination is also displayed as you call.
You can also log into your account through www.sipagate.com/customers/ where you can view your balance, your call history and your payment history.

Q. When I try to login I get a message "Account is disabled, please contact billing dept". Why?
A When you run out of funds, your account is automatically disabled preventing you from calling. When funds are added to your account, it will automatically re-activate allowing you to login and call.

Q. What are the general setting for firewalls, which codecs do you support?
A Codecs included in our service are G723, G729, G711a/u. The desktop dialer uses only G723 codec. The general firewall settings are
proxy: sip.ipowercalls.com
SIP Port: 5060
RTP Port: 5004